Mastering Civility
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PRODUCT OVERVIEW
- ISBN 9781455568987
- Categories Business & management, Business and Economics, BX, BXOS, Non-Fiction, Non-Fiction: Personal Development
- Author(s) Christine Porath
- Publisher Grand Central Publishing
- Pages 240
- Format Hardcover
- Dimensions 21.6cm x 2.0cm x 14.6cm
- Weight 0.365 kg
product description
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.