{"product_id":"how-to-manage-9780716023982","title":"How To Manage","description":"\u003cp\u003eThis book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them. Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a 'problem';Improve necessary    listening and communication skills;- Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people.  If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.\u003c\/p\u003e","brand":"Little, Brown Book Group","offers":[{"title":"Default Title","offer_id":42977345437862,"sku":"9780716023982","price":17.9,"currency_code":"MYR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0443\/8471\/4918\/products\/9780716023982_163b7cdf-a26c-4e50-a9c3-1a6d77c2f1e5.jpg?v=1656102061","url":"https:\/\/bookxcess.myshopify.com\/products\/how-to-manage-9780716023982","provider":"Staging Site ","version":"1.0","type":"link"}