{"product_id":"driven-to-delight-9780071806305","title":"*Driven To Delight","description":"\u003cp\u003eA firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company's brand promise, \"the best or nothing.\"\u003c\/p\u003e","brand":"McGraw-Hill Education - Europe","offers":[{"title":"Default Title","offer_id":42977576812710,"sku":"9780071806305","price":29.9,"currency_code":"MYR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0443\/8471\/4918\/products\/9780071806305_b073d11c-caa0-4f85-a184-075f9e623db5.jpg?v=1656103228","url":"https:\/\/bookxcess.myshopify.com\/products\/driven-to-delight-9780071806305","provider":"Staging Site ","version":"1.0","type":"link"}