{"product_id":"cashier-number-3-please","title":"Cashier Number 3, Please!","description":"\u003cp\u003eEver been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A \u0026amp; E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? Terry Green takes us on a fascinating behind-the-scenes tour of how the best (and the worst) organisations manage the way we get served in store, and shows how any organisation that delivers face-to-face service can raise their game, reduce costs, and deliver a superior customer experience. Waiting -between the wanting and the getting - touches every aspect of our lives and research has shown that we spend 17% of our lives doing just that. Waiting. The author Terry Green and his company Q-Matic have single-handedly changed that experience (usually for the better!) for consumers, with Terry himself acting as the voice (Cashier Number 3, Please!) for many auto-queuing systems in our banks and post offices today.\u003c\/p\u003e","brand":"Marshall Cavendish Business","offers":[{"title":"Default Title","offer_id":42971480424614,"sku":"9789814361132","price":19.9,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0443\/8471\/4918\/products\/cashier-number-3-please-9789814361132-3541183987756.jpg?v=1656033583","url":"https:\/\/bookxcess.myshopify.com\/products\/cashier-number-3-please","provider":"Staging Site ","version":"1.0","type":"link"}